Carpet Cleaning

There are a million different carpet cleaners out there, some good, some bad, some horrible. I meet a lot of different people in different businesses, and from time to time people will tell me they are the best at what they do. I then ask them what makes them better than the rest, and they usually have a hard time answering this question, it leads me to believe they are only the best in their own minds and not others lol. In oder to be the best, you are going to have to distinguish yourself from the rest, there are many ways to do this, depending on what sort of business you specialize in. Since I am in carpet cleaning we will talk about that profession, but you can probably apply many of my techniques to other businesses across the board.

How we have distinguished ourselves from the rest: First we have top of the line equipment, and we use the best cleaning products on the market. Using the best products will separate yourself from some, but lets face it, we are not the only ones using the same equipment and cleaning products.

First lets discuss the proper procedures for effective carpet cleaning specified by the cleaning industry. You should first pre spray the entire carpet, many companies don’t do this extremely important step. Pre spray is designed to break down all the dirt, stains, dust, allergens, particulate matter, etc. so it can be extracted out of the carpet. The next step is the extraction process, this is where you are putting down an emulsion mixed with extremely hot water, about 200 degree water. The last step is a dry pass, this step takes as long to perform as the extraction process, and unfortunately, most companies don’t do this step. They think it’s Arizona, it’s a dry climate, the carpet dries fast, but the main reason for this step is to make sure you are extracting everything from the carpet, the spots, stains, dirt, allergens, particulate matter, etc. and you are also leaving no residue behind. This step is very important in making sure dirt, dust, stains, allergens, particulate matter, etc. do not wick back to the top of the carpet as it dries. Most companies buy pre made pre spray, these work fairly well, but we came up with a technique by combining two cleaning products together that is the most effective cleaning approach out there. By applying these techniques we have separated ourselves from the pack.

We also realize that customer service is one of the most important aspects of running a successful business. You have to cater to your customers needs, You have to exceed their expectations. We have a policy we abide by, we realize sometimes tough stains wick back to the top, this is very rare, but in the case it happens, we will come back out for free and fix any mistakes we have made. We want to hear from our customers to get their feedback, so if there is a problem, we will correct it in the future. If the customer is not happy with the cleaning we will come back out and clean it for free. We also do whatever it takes to get the carpet clean, if it takes multiple passes to get a traffic lane clean, that’s what we do.

Unfortunately, all companies are not created equal. We feel bad when we receive calls from customers that received lousy cleaning from another company.  The customer is expecting to pay for a great job, and if some company gives them less than that, they should be ashamed of themselves, as it sheds a bad light on the industry as a whole. I am sure everyone has had a lousy job of carpet cleaning performed, one sign of this is when the guy finishes and you say wow the carpet looks great, then the next day the carpet looks terrible. What happened, as the carpet dried the stains, dirt, particulate matter, etc, wicked back to the top, this means the company you hired missed crucial steps in the cleaning process. Unfortunately, many companies bring in their equipment, turn the machine on, and start cleaning, they do no prep work, which leads to a disastrous job, that leaves the customer with a bad taste in their mouth. Now you have to repay to clean it the right way. I want the customer to get the best cleaning experience possible, that’s what you get when you hire Fountain Hills Carpet Cleaning. We get most of our business from referral and that lets us know we are performing the best job possible! We take our time, are very meticulous, and make sure everything is perfect, so the customer wants to invite us back to their residence in the future.


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