Fountain Hills Carpet Cleaning » carpet cleaning 85268

Vacuum/steam cleaners

admin_fhcc — Fri, 02 Dec 2011 19:21:42 +0000

I recently was watching a tv commercial that advertised a steam cleaning vacuum cleaner from a very reputable vacuum manufacturer. This vacuum has a steam cleaner attached to it and they show this extremely dirty carpet and they show it making passes as it is getting the carpet clean. It looks like they sprinkled some dirt on the carpet, then they show you how well it works, unfortunately, consumers don’t install new carpet, then the same day sprinkle some dirt on it and call a professional cleaner. The people behind the commercial have left out some extremely important details. The ad seems convincing, but the proof is in the pudding, and this pudding is going to be weak, and vanilla lol. Consumers clean their carpets when they are dirty and the dirt has adhered to the carpet fiber. We use top of the line, van mounted steam cleaning equipment, and top of the line cleaning products, and I can personally guarantee you, that if you think you can get dirty carpet clean by purchasing a vacuum/steam cleaner for a few hundred dollars at the store you are wasting your money. There are many differences in carpet cleaning equipment, some terrible, some average, and then you have the best, you want to go with the best to get your carpets as clean as possible. Fountain Hills Carpet Cleaning has an A+ rating with the BBB, we know how to get your carpets as clean as possible!

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Prolonging the life of your carpet

admin_fhcc — Wed, 30 Nov 2011 19:58:45 +0000

To prolong the life of your carpet there are some crucial things you should do, such as, vacuum it weekly, and have it professionally cleaned at least yearly, if not more, depending on foot traffic, animals, etc. Not only will cleaning your carpet help to prolong the life of it, but it will also help keep your house free of germs, allergens, and bugs, bugs like dirty environments. The longer the dirt stays on the carpet the more opportunity it has to bond to the carpet fiber, or it can also seep into the dye receptors that did not get filled with dye when the carpet was manufactured. When carpet is manufactured they color it through the microscopic dye receptors, and even the best carpet has 30% or so of the receptors that did not get filled with dye. You paid a lot of money to get your new carpet, not to mention the fact that you had to move all your stuff off the carpet to another location. If you maintain your carpet properly you can get 10-12 years of life out of it, or maybe even 5 or ten more years beyond that. My carpet in my house is 16 years old and looks great, although sooner or later the carpet fiber is going to get worn out in the traffic lanes, and there is nothing you can do about that. I would also suggest when you have it professionally cleaned that you have Scotchgard applied. This makes it so the dirt, dust, allergens, stains, and other foreign matter cannot bond to the carpet fiber, also more of the foreign matter will be picked up by the vacuum, and it will come cleaner when you have it professionally cleaned, thus prolonging the life of your carpet. Scotchgard also fills in the dye receptors that didn’t get filled with dye at the time it was manufactured, if you don’t fill in the dye receptors with Scotchgard they will fill in with dirt, dust, allergens, etc. and you don’t want that. Every time you clean your carpet you should apply Scotchgard, even if your carpet has been treated with Scotchgard when it was manufactured. If you read the back of the manufactures label on the back of the carpet they suggest you apply Scotchgard each time you clean it, as the high heat used in the steam cleaning process strips the old Scotchgard off.

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Damage Control

admin_fhcc — Mon, 28 Nov 2011 21:10:21 +0000

I have seen a lot of damage to people’s residences from different cleaning companies. Most of the damage I am referring to is when the cleaners pull the vacuum hoses or solution hoses around the corners of the walls which either chip off the paint or transfers the color of the hoses to the corners of the wall. We are extremely careful and never pull any cords around the corners. We take pride in doing excellent work, and always try to exceed the customers expectations. Almost all the work we get is through referrals, so we want to make sure we do an excellent job, so the referral keep coming in. We also want to make sure the customers are throughly satisfied. We take care of your home as if it was our own. We have an A+ rating with the BBB and we are very proud of that, and have worked diligently to earn that rating.

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Customer Service

admin_fhcc — Mon, 28 Nov 2011 17:31:47 +0000

When it comes to customer service you want to be assured if there is a mistake that it is going to be taken care of in a timely manner. Let’s face it, we all make mistakes, it’s the people who own up and correct them that you respect! We rarely make mistakes, but when we do, we correct the situation or remedy the problem, that’s how we earned our A+ rating with the BBB, and we are very proud of our reputation. We get almost all of our business through referrals, so we understand how important it is to have great customer relations skills. We go above and beyond the call of duty to make sure our customers know they are getting the best service and the best cleaning possible!

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Sanitizing your carpet

admin_fhcc — Mon, 28 Nov 2011 17:06:33 +0000

Many companies offer a service called sanitizing. They always want to charge you extra for this, usually the going rate is .25 cents a square foot. They have a great pitch where they tell you it will sanitize the carpet and takes all the germs out of the carpet, or some similar sort of pitch. Don’t be fooled by this, all this means is they are using hot water in the extraction method, all reputable carpet cleaning companies should be doing this automatically, without any extra charges. Our truck mounted steam cleaning equipment takes cold water and heats it to the desired amount of heat we want, we usually heat the water to about 210 degrees, and this of course will sanitize your carpet. All companies that use van mounted steam cleaning equipment should be using hot water in the extraction process, if their equipment is fairly new and regularly maintained.

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Carpet Cleaning

admin_fhcc — Mon, 19 Sep 2011 18:54:21 +0000

There are a million different carpet cleaners out there, some good, some bad, some horrible. I meet a lot of different people in different businesses, and from time to time people will tell me they are the best at what they do. I then ask them what makes them better than the rest, and they usually have a hard time answering this question, it leads me to believe they are only the best in their own minds and not others lol. In oder to be the best, you are going to have to distinguish yourself from the rest, there are many ways to do this, depending on what sort of business you specialize in. Since I am in carpet cleaning we will talk about that profession, but you can probably apply many of my techniques to other businesses across the board.

How we have distinguished ourselves from the rest: First we have top of the line equipment, and we use the best cleaning products on the market. Using the best products will separate yourself from some, but lets face it, we are not the only ones using the same equipment and cleaning products.

First lets discuss the proper procedures for effective carpet cleaning specified by the cleaning industry. You should first pre spray the entire carpet, many companies don’t do this extremely important step. Pre spray is designed to break down all the dirt, stains, dust, allergens, particulate matter, etc. so it can be extracted out of the carpet. The next step is the extraction process, this is where you are putting down an emulsion mixed with extremely hot water, about 200 degree water. The last step is a dry pass, this step takes as long to perform as the extraction process, and unfortunately, most companies don’t do this step. They think it’s Arizona, it’s a dry climate, the carpet dries fast, but the main reason for this step is to make sure you are extracting everything from the carpet, the spots, stains, dirt, allergens, particulate matter, etc. and you are also leaving no residue behind. This step is very important in making sure dirt, dust, stains, allergens, particulate matter, etc. do not wick back to the top of the carpet as it dries. Most companies buy pre made pre spray, these work fairly well, but we came up with a technique by combining two cleaning products together that is the most effective cleaning approach out there. By applying these techniques we have separated ourselves from the pack.

We also realize that customer service is one of the most important aspects of running a successful business. You have to cater to your customers needs, You have to exceed their expectations. We have a policy we abide by, we realize sometimes tough stains wick back to the top, this is very rare, but in the case it happens, we will come back out for free and fix any mistakes we have made. We want to hear from our customers to get their feedback, so if there is a problem, we will correct it in the future. If the customer is not happy with the cleaning we will come back out and clean it for free. We also do whatever it takes to get the carpet clean, if it takes multiple passes to get a traffic lane clean, that’s what we do.

Unfortunately, all companies are not created equal. We feel bad when we receive calls from customers that received lousy cleaning from another company. The customer is expecting to pay for a great job, and if some company gives them less than that, they should be ashamed of themselves, as it sheds a bad light on the industry as a whole. I am sure everyone has had a lousy job of carpet cleaning performed, one sign of this is when the guy finishes and you say wow the carpet looks great, then the next day the carpet looks terrible. What happened, as the carpet dried the stains, dirt, particulate matter, etc, wicked back to the top, this means the company you hired missed crucial steps in the cleaning process. Unfortunately, many companies bring in their equipment, turn the machine on, and start cleaning, they do no prep work, which leads to a disastrous job, that leaves the customer with a bad taste in their mouth. Now you have to repay to clean it the right way. I want the customer to get the best cleaning experience possible, that’s what you get when you hire Fountain Hills Carpet Cleaning. We get most of our business from referral and that lets us know we are performing the best job possible! We take our time, are very meticulous, and make sure everything is perfect, so the customer wants to invite us back to their residence in the future.

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Carpet cleaning equipment

admin_fhcc — Thu, 15 Sep 2011 20:37:18 +0000

I have seen a lot of different types of equipment over the years, some should have been retired decades ago. Often times I see a nice, shiny van, that looks professional, then I inquire further, by poking my nose in to see what kind of equipment they are using, sometimes it’s very old and cannot perform the job properly. Our vans look professional, and they contain top of the line carpet cleaning equipment. I have also noticed some vans are extremely under stocked in cleaning products. We alway have our van stocked to the hilt, with top of the line cleaning products, to make sure we can clean whatever we encounter. Just because a van looks real nice on the outside doesn’t always mean it’s the same on the inside. It’ s kind of like buying a car, you notice a car that looks great on the outside, perfect paint, no dents, etc. then you open the doors and notice there are holes in the seats, the door panel is missing, and it has 200,000 miles on the odometer. You have been fooled by the initial appearance, like they say, the proof is in the pudding, or stuffing. Even with brand new equipment there are different grades, you can buy the cheap model, or the most expensive model, we always invest in the best.

Some companies use portable carpet cleaning machines, like a rug doctor that plugs into your wall. This is not going to get your carpet very clean, when you hire someone, you expect to get the best job possible, that’s what you get at Fountain Hills Carpet Cleaning.

You also want to make sure you hire someone who has the expertise and knowledge to perform all steps of the cleaning process properly. Many of the bigger franchise companies employees only last a few weeks, as there is constant turn over, therefore, they usually don’t have the knowledge to perform all the cleaning steps properly, which means your carpet may not be coming as clean as it should.

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Discount Coupons

admin_fhcc — Tue, 30 Aug 2011 20:12:59 +0000

There are a lot of coupons out there, some are good, some are a scam. Most legitimate coupons will be 10% off or so. If you see a coupon that says $5.99 – $10.99 a room I can guarantee, you are going to get scammed. These companies always have add ons, or up sells, such as, they charge .25 – .35 cents a square foot for pre spray, and if you don’t use a pre spray you will not be able to get the dirt, dust, allergens, stains, traffic lanes, and other particulate matter out of the carpet. These kind of companies come in with a low price and then charge for everything they can think of, they charge extra for stains, traffic lanes, pre spray, etc. before you know, you have spent ten or twenty times more than you expected.

At Fountain Hills Carpet Cleaning we have no hidden charges, and one price covers everything. We are very competitive in our pricing and always tell the customer exactly how much it is going to cost before we start. We also give free estimates, and give the customer the satisfaction of knowing that they will be receiving a top notch job. We perform all work, using top of the line, van mounted cleaning equipment, and top of the line cleaning products, which are all non toxic to pets, and humans, and environmentally safe.

I have received many calls over the years about the different types of equipment cleaners have tried to haul into customers homes. People have called me to ask me if I use a standard vacuum cleaner to clean the carpet, I get a chuckle out of that, but feel bad for the consumer. I guess it is one of those vacuum cleaners that has a little steamer on it, they cost about $200, and this is most definitely not going to clean your carpet. Other companies use portable units that plug into the wall, you can rent these at your local grocery store, they are called Rug Doctor, these are also less than effective.

Many companies have very nice looking vans, but when you look in to see the kind of cleaning equipment it has, you see something that is 20 or 30 years old, or bottom of the line equipment. Anyone can repaint their van and make it look really nice, but that’s not going to get the carpet clean. Many house cleaners offer carpet cleaning, they think putting down some of that carpet cleaner by buy at the grocery store, which you sprinkle on your carpet, and then vacuum it up, will clean the carpet, wouldn’t it be nice if it was that easy lol. If you are looking for high quality carpet cleaning, that is detail oriented then you have come to the right place. Fountain Hills Carpet Cleaning always exceeds the customers expectations.

I just say, buyer beware, and always read the fine print, and always qualify the cleaner you are inviting into your house, by asking as many questions as possible, so you can feel comfortable, and at ease, that you have chosen the right person for the job.

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