In any case, despite my best efforts, I was unable to get the stains removed.  I had used Fountain Hills Carpet Cleaning’s services before, and I have always heard good things about them.  I called Tom Uhlenberg, and he was able to schedule an appointment without much delay.  The result?  My carpet looked (and smelled) better than it did BEFORE the dog mess.

We have also used Tom’s services for tile and grout cleaning, as well.  If you have ever tried to do it yourself to save a few bucks, you would understand why it actually pays to bring in a pro with the right equipment to do the job.

Fountain Hills Carpet Cleaning gets our stamp of approval!  Thanks!

Darian Hyde

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What it all comes down to is how you care for your rug. You want to hire an expert in wool rugs, I consider myself to be and expert, but that is not to say I know everything, I am always learning. One thing I am an expert in, is the cleaning and care of oriental rugs.

The cleaning process:

It is very important that you never put an alkaline cleaner on a wool rug, if you do, it will immediately dull the colors, in essence, ruining your rug. These rugs can not take the same cleaning process as your regular nylon residential carpet. You also want to make sure you use a low pressure and low heat.  Another crucial step in the process is the dry time, you want to dry them as quick as possible, we use big blowers, to dry them out in a matter of a few hours. You also want to have them properly wrapped, so no dirt or other foreign matter adhere to them while returning them to the customer.

Some wool rugs will bleed, we have a dye lock process we use to make sure this doesn’t happen. I would suggest putting Scotchgard on your wool rug, this acts like a raincoat for your rug. Scotchgard protects from the inside out. It makes it so that dirt, dust, stains, etc. cannot bond to the  wool fibers. We use a Scotchgard specially designed for wool rugs. Using Scotchgard will make your rug last longer, more of the dirt, dust, etc, will be vacuumed up, therefore, it will not be able to bond to the fibers, making it last as long as possible.

If you spill something on your wool rug, try to get it up with a 100%, white, cotton, cloth. Put the cloth on the stain and put as much pressure as possible to try to lift the stain out.  Also, don’t add water to the stain to try to remove it, this will only drive the stain deeper, also don’t use a store-bought product, such as, Spot Shot, Resolve, etc. these will usually set the stain in forever.

Industry standards suggest you should have your rug cleaned at least every year. Since this is a natural fiber it is more porous, which means, dirt, dust, etc. will bond to it much easier than a residential synthetic carpet. You also want to vacuum your rug weekly. We offer pick up and delivery of your rugs.

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How we have distinguished ourselves from the rest: First we have top of the line equipment, and we use the best cleaning products on the market. Using the best products will separate yourself from some, but lets face it, we are not the only ones using the same equipment and cleaning products.

First lets discuss the proper procedures for effective carpet cleaning specified by the cleaning industry. You should first pre spray the entire carpet, many companies don’t do this extremely important step. Pre spray is designed to break down all the dirt, stains, dust, allergens, particulate matter, etc. so it can be extracted out of the carpet. The next step is the extraction process, this is where you are putting down an emulsion mixed with extremely hot water, about 200 degree water. The last step is a dry pass, this step takes as long to perform as the extraction process, and unfortunately, most companies don’t do this step. They think it’s Arizona, it’s a dry climate, the carpet dries fast, but the main reason for this step is to make sure you are extracting everything from the carpet, the spots, stains, dirt, allergens, particulate matter, etc. and you are also leaving no residue behind. This step is very important in making sure dirt, dust, stains, allergens, particulate matter, etc. do not wick back to the top of the carpet as it dries. Most companies buy pre made pre spray, these work fairly well, but we came up with a technique by combining two cleaning products together that is the most effective cleaning approach out there. By applying these techniques we have separated ourselves from the pack.

We also realize that customer service is one of the most important aspects of running a successful business. You have to cater to your customers needs, You have to exceed their expectations. We have a policy we abide by, we realize sometimes tough stains wick back to the top, this is very rare, but in the case it happens, we will come back out for free and fix any mistakes we have made. We want to hear from our customers to get their feedback, so if there is a problem, we will correct it in the future. If the customer is not happy with the cleaning we will come back out and clean it for free. We also do whatever it takes to get the carpet clean, if it takes multiple passes to get a traffic lane clean, that’s what we do.

Unfortunately, all companies are not created equal. We feel bad when we receive calls from customers that received lousy cleaning from another company.  The customer is expecting to pay for a great job, and if some company gives them less than that, they should be ashamed of themselves, as it sheds a bad light on the industry as a whole. I am sure everyone has had a lousy job of carpet cleaning performed, one sign of this is when the guy finishes and you say wow the carpet looks great, then the next day the carpet looks terrible. What happened, as the carpet dried the stains, dirt, particulate matter, etc, wicked back to the top, this means the company you hired missed crucial steps in the cleaning process. Unfortunately, many companies bring in their equipment, turn the machine on, and start cleaning, they do no prep work, which leads to a disastrous job, that leaves the customer with a bad taste in their mouth. Now you have to repay to clean it the right way. I want the customer to get the best cleaning experience possible, that’s what you get when you hire Fountain Hills Carpet Cleaning. We get most of our business from referral and that lets us know we are performing the best job possible! We take our time, are very meticulous, and make sure everything is perfect, so the customer wants to invite us back to their residence in the future.

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Some companies use portable carpet cleaning machines, like a rug doctor that plugs into your wall. This is not going to get your carpet very clean, when you hire someone, you expect to get the best job possible, that’s what you get at Fountain Hills Carpet Cleaning.

You also want to make sure you hire someone who has the expertise and knowledge to perform all steps of the cleaning process  properly. Many of the bigger franchise companies employees only last a few weeks, as there is constant turn over, therefore, they usually don’t have the knowledge to perform all the cleaning steps properly, which means your carpet may not be coming as clean as it should.

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Fountain Hills Carpet Cleaning deals with small amounts of water, such as, a  water heater leak, leaky toilet, etc. We will be truthful with you, and give you our advice of what we would do if it was our place. I will tell you, sometimes it is better to just replace the carpet and the pad, than to try to suck up the water, remedy the mold, etc. especially if you have a small area such as, 200 square feet or so. I mean, you can replace 200 square feet of carpet for about $500, depending on the quality of carpet, so that sometimes makes more sense. The problem with water extraction is, not only do you have to suck up the water, but you also have to clean and treat the carpet, this can cost anywhere from $300 to $600 so you might as well just get new carpet, that way you have the comfort of knowing that you are not going to be faced with problems, such as, the carpet still smells musky, etc. then you have spent a bunch of money, and now you have to spend more money to replace the carpet. We are not a restoration company, and if you have a severe problem you will need to get your insurance company involved  to clean up the mess, replace the drywall, get the mold out, etc.  We can help you, if you have a small problem, or give you our honest opinion, of what to do, so that you are not taken advantage of.

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