In any case, despite my best efforts, I was unable to get the stains removed.  I had used Fountain Hills Carpet Cleaning’s services before, and I have always heard good things about them.  I called Tom Uhlenberg, and he was able to schedule an appointment without much delay.  The result?  My carpet looked (and smelled) better than it did BEFORE the dog mess.

We have also used Tom’s services for tile and grout cleaning, as well.  If you have ever tried to do it yourself to save a few bucks, you would understand why it actually pays to bring in a pro with the right equipment to do the job.

Fountain Hills Carpet Cleaning gets our stamp of approval!  Thanks!

Darian Hyde

The post Carpet Bombing Rescue appeared first on Fountain Hills Carpet Cleaning.

The post Vacuum/steam cleaners appeared first on Fountain Hills Carpet Cleaning.

The post Prolonging the life of your carpet appeared first on Fountain Hills Carpet Cleaning.

The post Damage Control appeared first on Fountain Hills Carpet Cleaning.

The post Customer Service appeared first on Fountain Hills Carpet Cleaning.

The post Sanitizing your carpet appeared first on Fountain Hills Carpet Cleaning.

How we have distinguished ourselves from the rest: First we have top of the line equipment, and we use the best cleaning products on the market. Using the best products will separate yourself from some, but lets face it, we are not the only ones using the same equipment and cleaning products.

First lets discuss the proper procedures for effective carpet cleaning specified by the cleaning industry. You should first pre spray the entire carpet, many companies don’t do this extremely important step. Pre spray is designed to break down all the dirt, stains, dust, allergens, particulate matter, etc. so it can be extracted out of the carpet. The next step is the extraction process, this is where you are putting down an emulsion mixed with extremely hot water, about 200 degree water. The last step is a dry pass, this step takes as long to perform as the extraction process, and unfortunately, most companies don’t do this step. They think it’s Arizona, it’s a dry climate, the carpet dries fast, but the main reason for this step is to make sure you are extracting everything from the carpet, the spots, stains, dirt, allergens, particulate matter, etc. and you are also leaving no residue behind. This step is very important in making sure dirt, dust, stains, allergens, particulate matter, etc. do not wick back to the top of the carpet as it dries. Most companies buy pre made pre spray, these work fairly well, but we came up with a technique by combining two cleaning products together that is the most effective cleaning approach out there. By applying these techniques we have separated ourselves from the pack.

We also realize that customer service is one of the most important aspects of running a successful business. You have to cater to your customers needs, You have to exceed their expectations. We have a policy we abide by, we realize sometimes tough stains wick back to the top, this is very rare, but in the case it happens, we will come back out for free and fix any mistakes we have made. We want to hear from our customers to get their feedback, so if there is a problem, we will correct it in the future. If the customer is not happy with the cleaning we will come back out and clean it for free. We also do whatever it takes to get the carpet clean, if it takes multiple passes to get a traffic lane clean, that’s what we do.

Unfortunately, all companies are not created equal. We feel bad when we receive calls from customers that received lousy cleaning from another company.  The customer is expecting to pay for a great job, and if some company gives them less than that, they should be ashamed of themselves, as it sheds a bad light on the industry as a whole. I am sure everyone has had a lousy job of carpet cleaning performed, one sign of this is when the guy finishes and you say wow the carpet looks great, then the next day the carpet looks terrible. What happened, as the carpet dried the stains, dirt, particulate matter, etc, wicked back to the top, this means the company you hired missed crucial steps in the cleaning process. Unfortunately, many companies bring in their equipment, turn the machine on, and start cleaning, they do no prep work, which leads to a disastrous job, that leaves the customer with a bad taste in their mouth. Now you have to repay to clean it the right way. I want the customer to get the best cleaning experience possible, that’s what you get when you hire Fountain Hills Carpet Cleaning. We get most of our business from referral and that lets us know we are performing the best job possible! We take our time, are very meticulous, and make sure everything is perfect, so the customer wants to invite us back to their residence in the future.

The post Carpet Cleaning appeared first on Fountain Hills Carpet Cleaning.

Some companies use portable carpet cleaning machines, like a rug doctor that plugs into your wall. This is not going to get your carpet very clean, when you hire someone, you expect to get the best job possible, that’s what you get at Fountain Hills Carpet Cleaning.

You also want to make sure you hire someone who has the expertise and knowledge to perform all steps of the cleaning process  properly. Many of the bigger franchise companies employees only last a few weeks, as there is constant turn over, therefore, they usually don’t have the knowledge to perform all the cleaning steps properly, which means your carpet may not be coming as clean as it should.

The post Carpet cleaning equipment appeared first on Fountain Hills Carpet Cleaning.

Most of the time when a customer tries to remove the stain they just drive it in deeper. If you are determined to get the stain out yourself,  you should blot it with a 100%, white, cotton cloth. If you are going to put a liquid on it to remove it, you must have a way to suck up the liquid, water, etc. if you don’t, you just exacerbate the situation by driving it deeper. To suck the liquid out, you need to dry vacuum it out, this does not refer to using your vacuum cleaner to get it out, if you do this, you will ruin the filters in your vacuum. You should use a wet dry shop vacuum. I would suggest not trying to get the stain out yourself, and leave it to the professional. I know this is hard to do, as everyone always wants to save money and try to get it out themselves. If you try to get it out yourself, take your time, prepare yourself, and make sure you have the necessary tools ready to accomplish the task, or instead of saving yourself money, you might be costing yourself time, money, and a headache. The professionals at Fountain Hills Carpet Cleaning, have the tools and expertise to remove almost all stains. Some stains are impossible to get out, as they have not designed a product to get them out, such as mustard, and there are a few others I can’t remember off the top of my head.

The post Stains appeared first on Fountain Hills Carpet Cleaning.